Frequently Asked Questions

Browse our collection, open a product, choose your size and colour, then tap “Add to Cart”. When you’re ready, go to Cart → Checkout, enter your delivery details and confirm. You’ll get an order confirmation right away.

Yes — as long as the order hasn’t been dispatched. Log in to your account and open the order, or contact us with your order number and we’ll help.

Use the “Track Order” page and enter your order number, or log in to your account to see live status. We also notify you on WhatsApp/email as your order moves.

We deliver across India to all serviceable pincodes.

Shipping is free on orders above ₹999. For orders below that, a flat fee of ₹79 applies.

Orders are dispatched within 24–48 hours and are typically delivered in 4–7 days.

We offer easy 7-day returns. Items must be unused, unwashed and returned with original tags and packaging.

Once your return is picked up and passes a quick quality check, the refund is issued to your original payment method. Prepaid refunds usually reflect in 3–7 business days.

Please contact us within 48 hours of delivery with a photo of the item and your order number. We’ll arrange a free replacement or refund.

We accept UPI, debit/credit cards, net banking and popular wallets through our secure payment gateway.

Absolutely. Payments are processed through a PCI-DSS compliant gateway over an encrypted connection. We never store your card details.

Each product page has a size guide. If you’re between sizes or unsure, message us on WhatsApp and we’ll recommend the best fit.

We photograph products as accurately as possible. As many pieces are handcrafted, slight variation in colour and detail is natural and part of their charm.

No — you can check out as a guest. Creating an account is quick and lets you track orders, save multiple addresses, keep a wishlist and reorder faster.

Use the “Forgot password” link on the login page. We’ll email you a secure link to set a new password.